CS Solution
Division
Customer satisfaction comes first
〜User oriented proposals and actions〜
We have more than 20 years of experience in call center operation services
and system development and implementation
BPO Business (Business Process Outsourcing)
- Call center operations outsourcing and consulting services 25 years of operational experience. Analyzes business issues based on accumulated operational data and proposes optimal new system development and operation methods. We support streamlining of operations and cost reduction.
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New call center establishment and business transition support
Utilizing our know-how cultivated through many installations at major companies, we have achieved high quality and speedy establishment of new offices.
For migration, we provide one-stop service with a flexible schedule according to current operations and contracts.
System construction proposal development/sales business
- Development and proposal of system construction to meet customer needs We propose and develop optimal system configurations by integrating our own systems with those of other companies. Additionally, we offer maintenance and operation systems for long-term support after the initial setup.
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Research, development, and sales of next-generation systems incorporating AI, AR, and other cutting-edge technologies
・Interactive AI chat systems, autonomous questioning chatbot systems
・DX promotion system using cloud DB
・AR remote inspection software and instruction system
・Digital signage management system
(Display / LED Vision / Projector)
PRODUCT
More than 25 years of call center operation experience!
Low cost, short lead time, and high quality Call center outsourcing and new establishment outsourcing services
Low cost, short lead time, and high quality Call center outsourcing and new establishment outsourcing services
- We propose optimal solutions based on our abundant resources and solid operational track record
- Achieves low costs with a cost-cut ratio of over 25%! Streamlining operations by using our self-developed system
- Early establishment and transition in accordance with the speed of business development. 8 offices in Japan and overseas
CRM system dedicated to call center operations
i - TD system, aggregation function /
CTI application (softphone)
CTI application (softphone)
- All-in-one system with all the functions required for call center operations
- Equipped with customer information, Voc database, CTI linkage function, etc. to support quality improvement
- Browser-based system can be implemented immediately, regardless of location
- Has a track record of implementation at a major consumer electronics manufacturer and a major railroad company
Delivery status can be checked from remote locations!
Digital Signage Operation System Service
- Remote control of content update, schedule operation, power on/off, etc. from the management base
- Continuous monitoring of all signage operation status
- Emergency alert emails can be sent if any abnormality is detected
Recorded images are stored in a cloud database!
Cloud-based security camera system service
- Centralized management of IP and analog cameras. Real-time video viewing and constant video recording and storage in cloud databases
- Detection of density, body temperature, intrusion, etc., and functions against after-corona can be implemented
- Complete maintenance system. Alert function for immediate action and online remote support
After-corona measures and labor shortage solutions!
AR Remote Assistance System
- AR 3D model reproduces hand motions! Remote operation, inspection, and repair instructions are possible
- Reduce on-site work time, travel expenses and risk of corona infection
- Skilled workers can be instructed remotely, allowing local inexperienced workers and foreign workers to work alone
