Personal Information Protection Policy
General Principles
DATT Japan Corporation (hereinafter referred to as “the Company”), based on its management philosophy as an IT solution provider and technical call center solution provider and the code of conduct it has established for itself, will contribute to society, earn the trust and resonance from all customers, and prom.
In addition, we will strictly manage specified personal information entrusted to us by stakeholders for the purpose of payment records in accordance with relevant laws and regulations. The personal information obtained by the Company from stakeholders through business activities is recognized as valuable property for all parties involved, and is an essential asset for the Company’s creation of new value. Acknowledging this, the Company will appropriately protect personal information according to the following fundamental principles.
General Policy
- The Company will adhere to the ‘Guidelines for Establishing and Operating Personal Information Protection Management Systems for Privacy Marks’ and other regulations, guidelines, and standards set by laws and the government regarding the handling of personal information. Additionally, the Company has established a ‘Personal Information Protection Program (hereinafter referred to as the ‘Company Regulations’)’, and will diligently implement and maintain the personal information protection management system while striving for continuous improvement.
- The Company will establish a management system for personal information protection and ensure that the Company’s regulations are well-known and adhered to by officers and employees, striving for thorough compliance.
- The Company will appropriately acquire, use, and provide personal information based on the nature and scale of our business operations. This includes not engaging in the handling of personal information beyond the scope necessary for achieving specified usage purposes (referred to as ‘unintended use’), and taking measures to prevent such unintended use. Particularly, the Company will handle the storage, deletion, and disposal of specific personal information with strict care.
- The Company will maintain the accuracy and currency of personal information, work to prevent unauthorized access to personal information, leaks, loss, destruction, and other incidents, and take necessary and appropriate security measures including prompt corrective actions in case of incidents. In addition, the Company will continuously strive for the improvement and enhancement of information security.
- The Company will establish contact points for inquiries about personal information from customers, complaints related to personal information, and consultations, and will respond to customer inquiries, complaints, and consultations with sincerity and promptness.
Established on June 1, 2004, Datt Japan Co., Ltd. Last revised on April 1, 2023, by
President and Representative Director, Yoshihiro Sawaki.
The handling of personal information held by our company and inquiries regarding the above are as follows.
BUsiness Name: Datt Japan Co., Ltd.
Personal Information Protection Inquiry Contact: Privacy Protection Officer, Management
Department Address: 5th Floor, Norbesa, 1-1, Nishi 5-chome, Minami 3-jo, Chuo-ku,
Sapporo City Phone: 011-207-6211
Privacy Policy
- Purpose of Personal Information Use
Regarding the purpose of using personal information we hold, please refer to the purpose of using personal information.
The main business areas where we utilize personal information include IT solution business, technical call center solution outsourcing business, mobile phone official website development and provision business, etc. When customers provide us with personal information regarding our products and maintenance services, we will clearly indicate or disclose the purpose of using personal information in advance. The provided personal information will be used within the scope of the stated purpose. If there is a need to use your personal information beyond the explicitly stated purpose, we will contact you to inform you of this and will use it with your consent. Regarding personal information entrusted to us by other companies, we will use it within the scope of the contract with the entrusting party. - Provision of Personal Information
Except for the following cases, we will not disclose or provide your personal information to third parties.- With the customer’s consent, In cases based on legal obligations,
- Measures Taken for Secure Management of Personal Data in Possession
- Establishment of Regulations and Measures Regarding Handling of Personal Data
For the handling of personal information, measures have been implemented to ensure secure management of personal data in possession. These measures encompass various aspects of the lifecycle of personal information, including acquisition, utilization, retention, provision, deletion, and disposal. The aim is to recognize and mitigate handling risks. The establishment and enforcement of regulations specifying handling methods, responsible personnel, and related matters are part of this effort. - Organizational Security Management Measures
- Implementation of a reporting system from employees to personal data protection managers.
- Regular self-audits to assess the status of personal data handling.
- Development and operation of protocols that define the handling of personal information at various stages.
- Human Security Management Measures
- Regular signing of confidentiality agreements with employees.
- Periodic training sessions for employees to ensure understanding and adherence to personal data protection practices.
- Physical Security Management Measures
- Restriction of access to areas where personal data is handled.
- Implementation of measures to prevent theft or loss of devices, electronic media, and documents that handle personal data.
- Technical Security Management Measures
- Clear delineation of the devices capable of handling personal data and the personnel authorized to access them.
- Prevention of unauthorized access to personal data.
- All these measures contribute to a comprehensive framework aimed at safeguarding the proper handling and protection of personal data throughout its lifecycle.
- Establishment of Regulations and Measures Regarding Handling of Personal Data
- Procedure for Requests for Disclosure and Others
We, the company, facilitate the following procedures in response to requests regarding your own personal information held by us or records of third-party disclosures:
1. Requests for disclosure
2. Requests for notification of purpose of use
3. Requests for correction
4. Requests for addition
5. Requests for deletion
6. Requests for suspension of use or suspension of third-party provision
For detailed information about these request procedures, please contact us at the following:
● Company Name: Datt Japan Co., Ltd.
● Personal Information Protection Contact: Administration Department, Personal Information Protection Officer
● Address: 5th Floor, Norbesa, 1-1 Minami 3-jo Nishi 5-chome, Chuo-ku, Sapporo City
● Phone: 011-207-6211 - Inquiries Regarding Personal Information
For inquiries about your own personal information and general inquiries related to our personal information protection policy, please contact us at the following:
・Company Name: Datt Japan Co., Ltd.
・Personal Information Protection Contact: Administration Department, Personal Information Protection Officer
・Address: 5th Floor, Norbesa, 1-1 Minami 3-jo Nishi 5-chome, Chuo-ku, Sapporo City
・Phone: 011-207-6211 - Request to Customers Under 16 Years Old
For customers under the age of 16 who provide personal information to our company, we kindly ask that you provide this information with the consent of your parent or guardian. - About Our Website
- Communication Encryption When you provide personal information to us on our website, we use encryption technologies such as SSL (Secure Sockets Layer) to protect your personal information during communication. Please note that if you are using a browser that does not support SSL or similar technologies, you may not be able to access certain pages.
- Links Regarding the security of your personal information on websites of other companies linked from our website, we cannot assume responsibility. Please review the privacy policies and practices of those linked websites for information on their personal information protection measures.
- Important Changes and Notices
If there are significant changes or announcements related to personal information protection, they will be posted on the TOPICS section of the homepage. - Policy Review
In order to enhance the protection of your personal information and to comply with changes in laws and regulations, we may revise our personal information protection policy.
Datt Japan Co., Ltd.
Personal Information Protection Manager: Shigeru Igarashi
Last Updated: April 1, 2023
Regarding the Acquisition of Visiting and Behavioral History Information
- About Cookies
On each of our operated websites, we utilize a technology called “cookies” to enhance our services and provide more suitable experiences to our customers.
A cookie is a function that retains information about your visits to our website on your personal device (such as a PC or internet-connected mobile device) so that we can offer improved services.
By using cookies, we are able to gather information from your device, such as the frequency of visits to our website and the pages you’ve accessed. It’s important to note that this process does not allow us to obtain information that would identify you personally. - About Ad Delivery Using Cookies
We utilize advertising services from providers like Google and Yahoo! (such as display advertising, remarketing, and retargeting ads) to deliver notifications (advertisements) based on past access information when visitors to our various websites access specific pages.
Furthermore, customers who wish to disable these notifications can access the following pages to opt-out (disable) the use of cookies.
※Please note that changing internet browsers, deleting cookies, or switching to a new device will require you to reconfigure your settings.
Last Updated: November 4, 2021
Purpose of Using Personal Information
- The personal information of our customers that we acquire and retain will be used for the following purposes:
- To respond to inquiries, complaints, consultations, etc., related to our company’s business and the products/services we provide.
- For the shipment of products, goods, etc., from our company and for billing purposes.
- To provide information about our company’s products, services, and support. Please note that for the purpose of product and service information, we may contact you through our authorized sales agents.
- To provide support and maintenance for our company’s products and services.
- For issuing product/service warranties and providing warranty services.
- To send various materials and information related to our company’s recruitment.
- For employee recruitment, welfare, and management.
- For negotiations, meetings, etc., with customers.
- Purpose of Using Personal Information When Handling Personal Information Entrusted by Customer Companies in Technical Call Center Operations
The personal information entrusted by contracted customer companies is used for the following purposes:- To perform tasks entrusted based on the personal information deposited by customer companies.
- For the support call center operations of products/services handled by customer companies and entrusted to us. This includes technical inquiries regarding products/services purchased by customers.
- For the coordination of repairs and maintenance services for products/services handled by customer companies and entrusted to us.
- For invoicing and collection operations related to repair costs and other charges for products/services handled by customer companies and entrusted to us.
- For accurate understanding of customer inquiries and consultations, we may record call conversations.
Please note that in these cases, the personal information is handled within the scope of the entrusted tasks and operations.
- Purpose of Using Personal Information of Shareholders
- Exercising rights and fulfilling obligations based on legal requirements.
- Providing various conveniences (such as various shareholder benefit programs).
- Implementing various shareholder initiatives (such as surveys).
- Shareholder management in accordance with legal requirements (such as creating shareholder data).
- Purpose of Using Personal Information of Government Officials and Civil Servants
Necessary communication, reporting, inquiries, etc., related to official duties to the relevant government agency. - Purpose of Using Personal Information of Business Partners, Officers, and Employees of Other Companies
- Necessary communication and negotiations related to business operations.
- Management of business partner information, payment, and income processing.
- Purpose of Using Personal Information Entrusted by Business Partners
- Data entry outsourcing services.
- Fulfillment of contracts related to entrusted tasks.
- Purpose of Using Personal Information of Job Applicants
- Providing and communicating employment-related information to job applicants (including internship opportunities).
- Management of recruitment activities within our company.
- Purpose of Using Personal Information of Employees of Collaborating Companies
Necessary communication and related matters for business operations.
Last Updated: May 1, 2016
Name of Certified Personal Information Protection Organization and Contact for Complaint Resolution
Name of Certified Personal Information Protection Organization: Japan Information Economy Society Promotion Association
Contact for Complaint Resolution: Certified Personal Information Protection Organization Secretariat Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
Phone
03-5860-7565
0120-700-779
Datt Japan Co., Ltd.
Personal Information Protection Manager: Shigeru Igarashi
Last Updated: April 1, 2023
Basic Policy on Proper Handling of Specific Personal Information
To ensure the proper handling of specific personal information, we establish the following:
We will disseminate this basic policy to all directors, employees, and stakeholders (including entrusted parties).
- Business Entity Name
Datt Japan Co., Ltd. - Names of Relevant Laws and Regulations to Comply With
- Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (Commonly known as the “My Number Act” or “Number Act”)
- Guidelines for Proper Handling of Specific Personal Information by Business Entities
- Act on the Protection of Personal Information
- Guidelines on the Act on the Protection of Personal Information in the Field of Economic and Industrial Sectors
- Guidelines on Personal Information Protection in the Field of Employment Management
- Security Measures
We stipulate matters related to the security measures for specific personal information in the “Regulations for Handling Specific Personal Information.” - Contact for Questions and Complaints Handling
For inquiries and complaints regarding the handling of specific personal information, please contact us at the following:
[Address] 5th Floor, Norbesa, 1-1 Minami 3-jo Nishi 5-chome, Chuo-ku, Sapporo City, 060-0063, Japan
[Department/Position] Administration Department, Responsible for Specific Personal Information Handling
[Phone Number] 011-207-6211
Established on April 1, 2016
Last Revised on January 13, 2023
Datt Japan Co., Ltd.
President & CEO: Yoshihiro Sawaki